Transport of your package
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as soon as possible.
Shipping fees include handling and packing fees as well as postage costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Withdrawal period
Within 14 working days of delivery of their order, consumers have the right to return, exchange or reimburse products that do not suit them. The product must be returned in good condition, complete and unused. The order reference and the refund request must be clearly stipulated in the package. The product must be in its packaging, withits label and in very good condition. The product must be returned either by mondial relay (the least expensive) or by colissimo to :
AL AMINE - My Abaya Dubai
42 rue de la Ferté Alais
91540 ORMOY
(If for any reason the customer cancels his order or part of it, the delivery charges will be due (Applicable for free charges, if the customer has benefited from free charges conditioned to an amount, if he cancels his order or part of it, the free delivery charges will be due and deducted from the refund). If one of these conditions is not met, the refund cannot be made.
Packages are oversized and protected.
In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a cooling-off period of 14 days from receipt of your products to exercise your right of withdrawal without having to give any reason or pay any penalty. Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. The return costs are. In case of exercising the right of withdrawal, the company Gérant will refund the sums paid within 14 days of notification of your request and via the same means of payment used when ordering. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to : The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalised. The supply of goods likely to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader. The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications. Transactions concluded at a public auction. The supply of digital content not supplied on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his/her right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the https://www.my-abaya-dubai.com/gb/ website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers. If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the website https://www.my-abaya-dubai.com/gb/ is not intended to sell its products in large quantities. Consequently, the company Gérant reserves the right to refuse orders for identical items.